By placing an order with Nom Nom Chiffon, you agree to the following terms and conditions. Please read them carefully before making a purchase.
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1. Product & Design
• All cakes are handmade and may differ slightly in design, colour, and finish from sample photos.
• Photos on our website and social media are for illustrative purposes only.
• We reserve the right to make design adjustments without prior notice, especially for seasonal or rotating flavours.
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2. Ingredients & Allergens
• Our cakes are made in a home kitchen that handles common allergens including eggs, dairy, wheat (gluten), soy, and nuts.
• While we do our best to avoid cross-contamination, we cannot guarantee our products are allergen-free.
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3. Fruits & Toppings
• Fruit toppings and decorative elements are subject to availability and seasonality.
• The final look of your cake may differ depending on the fruits available at the time of baking.
• For the latest cake examples, please refer to our Instagram: @nomnomchiffon.sg
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4. Customise Cake Option
• By choosing the “Customise Cake”, you allow the baker full creative freedom over the design.
• No refunds or exchanges will be made based on personal preferences or dissatisfaction with the surprise design.
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5. Storage & Consumption
• Cakes are best consumed on the day of collection/delivery.
• Please keep your cake refrigerated and allow 30 minutes at room temperature before serving for optimal taste and texture.
• We are not liable for quality deterioration due to improper storage after collection or delivery.
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6. Order Confirmation & Payment
• Orders are confirmed only upon full payment.
• Please review your order details carefully before payment. Once confirmed, changes or cancellations are not allowed.
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7. Refunds & Complaints
• We do not offer refunds for subjective matters such as design, colour tone, sweetness level, or overall taste preference.
• If you experience a major issue (e.g. wrong flavour or damaged item), please contact us within 24 hours of receiving your order, along with clear photographs.
• All refund or replacement decisions are at our sole discretion.
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8. Delivery & Pickup
Delivery
• Delivery is fulfilled by a third-party courier service. While we ensure all cakes leave our premises in good condition, Nom Nom Chiffon is not liable for any damage caused during transit.
• Please ensure someone is present at the delivery location during your selected time slot. Redelivery fees of $20 will apply if the courier is unable to complete the delivery due to:
• Incorrect delivery information
• No one available to receive the item
• Restricted access to the premises
• For condominiums, offices, and locations with restricted access, delivery may be made to the guardhouse, reception, or designated drop-off point.
• Hotel deliveries are strongly discouraged and made at the customer’s own risk. Please ensure someone is available to receive the item at the hotel lobby.
We Do Not Deliver To:
• Army camps and military bases
• Offshore islands (e.g. Jurong Island, Pulau Ubin)
• Airports and restricted airport zones
• Sentosa
• High-security government buildings
• Specific hospital wards (e.g. ICU, surgery wards)
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Self-Collection (Pickup)
• Kindly be punctual for your scheduled pickup time.
• If you are unable to collect your cake personally, you may arrange your own courier or representative to collect it on your behalf. Please inform us in advance.
• Once the cake is handed over during pickup, we are not responsible for any damage that occurs in transit or due to improper handling.
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9. Copyright & Intellectual Property
• All content on this site including images, logos, and cake designs belong to Nom Nom Chiffon and may not be reproduced or used without written permission.
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